Frequently Asked Questions (FAQs)
Have a question? We’ve got answers. If you don’t find what you’re looking for here, feel free to contact us at support@leatherflair.com.
General Information
What is Leather Flair?
Leather Flair is a premium brand offering high-quality, genuine leather products, including jackets, accessories, and custom-made leather goods for both men and women.
Are your leather products made from genuine leather?
Yes! All of our products are crafted using genuine leather sourced from reputable suppliers to ensure the highest quality and durability.
How can I contact Leather Flair?
You can contact us by emailing support@leatherflair.com or reaching out to our customer service team via the contact form on our website.
Orders & Payment
How do I place an order?
Simply browse our product catalog, select the items you’d like to purchase, and proceed to checkout. You will be guided through the payment process once you have confirmed your order.
What payment methods do you accept?
We accept payments via Google Pay, Credit/Debit Cards (Visa, MasterCard), PayPal, and Stripe.
How can I change or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. After 24 hours, cancellations will incur a fee based on the time passed. Please refer to our Order Cancellation Policy for details.
Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping to various countries. Please check the shipping options during checkout to see if we deliver to your location.
How long will my order take to arrive?
International orders may take up to 7-30 business days, depending on customs and shipping conditions.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email, which you can use to track your shipment.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
Account & Privacy
Do I need to create an account to make a purchase?
Yes, creating an account allows you to track your orders, save your preferences, and access exclusive offers.
How do I reset my account password?
If you’ve forgotten your password, simply click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset it.
Is my personal information secure?
Yes, we take your privacy and security seriously. We use SSL encryption and follow PCI-DSS standards to ensure your personal and payment information is protected.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused and undamaged products. Please ensure items are returned in their original packaging and with all tags attached.
How do I initiate a return?
To return an item, please contact our customer support at support@leatherflair.com within 30 days of receiving your order. You will be provided with instructions for returning the item.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item. The amount will be credited to the original payment method.
Custom Orders & Personalization
Can I get my leather product personalized?
Yes! We offer personalization options for certain products. Whether it’s engraving your initials or selecting custom colors, please reach out to us for more details on how to personalize your item.
How do I place a custom order?
To place a custom order, visit the custom order form or simply contact us directly at support@leatherflair.com with your specific requirements, and our team will assist you in designing the perfect piece.
Product Care & Sizing
How do I care for my leather products?
To maintain the quality of your leather goods, we recommend cleaning with a soft cloth, conditioning regularly with a leather conditioner, and storing away from direct sunlight and moisture.
How do I know my size for leather jackets?
We provide a detailed sizing chart on each product page to help you select the best fit. For custom orders, we also offer size guides and personal fitting consultations.
Are your leather jackets available for custom sizing?
Yes! We offer custom sizing options for many of our jackets. Simply reach out to our support team with your measurements, and we will create a jacket tailored just for you.
Policies & Legal
Where can I find your terms of service and privacy policy?
Our Terms of Service and Privacy Policy are available at the footer of our website. You can access these pages for detailed information regarding our business practices.
Own the Leather Jacket That Defines You – Shop Now
Be Part of the The Leather Legacy
Whether you’re looking for a timeless classic or a one-of-a-kind custom piece, Leather Flair is here to craft premium leather wear that matches your personality and lifestyle. Made with passion. Worn with pride.